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I cannot enter a credit card at check out?
We first recommend creating a customer account, this usually clears up most ordering issues, but also allows us to view your pending order to further assist you. If you are unable to enter a credit card at check out because the area is grayed out or the process credit card box is not showing up we ask that you update your browser.  Having an updated browser is important  as the software used on the website is constantly being updated to provide a secure site for our customers. This should resolve the problem. 
What if I forgot to enter a discount code after ordering?
We will not be able to apply a discount code after the purchase is completed. The one-time promo code will be available for future orders you may place. 
I had an issue with my purchase, who do I contact?
If you ordered online, you can email [email protected] or call 210-492-3215 Ext. 1 
Please have your order number or name the order was placed under available. 
If you're an airman who's order was placed while you were in BMT, you can email [email protected] or call 210-492-3215 Ext. 3
Please include your graduation date, flight number and full name in emails. 
If you purchased in-store or at the PRC stand, please send an email to [email protected]
Please include your name, date of purchase, ticket/sale receipt # (if available) and contact information. 
What is the difference between a squadron shirt and a flight shirt?       
A squadron shirt, also known as the "airman's run shirt," are the shirts that graduating airman typically wear for the airman’s run. It is a design specific to each basic training squadron. The flight shirt is designed by the individual flights within a squadron and is decided by the airmen in that flight. Flight designs are finalized and shirts are produced the week of graduation. Due to this tight schedule, online flight items are not available to be received prior to graduation and are shipped the week following graduation. NOTE: All airmen orders will be delivered by Wednesday of graduation week.
What are the specifics about customization on squadron shirts?
It is very popular to honor your airman by having their name customized on the squadron shirt. Customization is located on the right chest across from the pre-printed emblem on the left chest. We are limited to 4 inches for each line so the more letters in a line, the smaller the text will be. Please refer to the squadron shirts for ideas and placement. Please note that once an item is customized it is not returnable or refundable.
Can I buy the squadron shirts at Lackland Air Force Base?
Yes, you may purchase squadron shirts at one of our t-shirt shop stores located in each of the mini malls on the BMT side of base. Items are also available at the Lackland Shirt Shop booth before the  Airman's Run which is located outside the Reception Center (Weather Permitting). Remember: If you want the shirt customized to wear for the squadron run, you will need to order ahead of time online. Most friends and family want to wear the squadron shirt to the airmen's run.
Do all flights design a flight shirt?
The great majority of flights design a flight shirt and they order it from us graduation week. If you pre-order these items and flights do not complete designs, you will be issued a refund. 
What is the color of the flight shirt?
Flight shirts/hoodies are black garments. Design imprint colors are determined by trainee designer in flight.
Can we buy the flight shirt at Lackland Air Force Base?
Flight shirts are only available through online ordering. The deadline to preorder online is 12:00 noon CST SUNDAY before graduation (unless otherwise noted - Nov and Dec holidays usually). After the preorder closes, you may order through the "Past Graduation" option which is located under the FLIGHTS category on the website. 
Where can we see the flight shirt artwork?
Flight artwork, once finalized, is available to view on our Facebook page. Please click the Facebook icon on bottom of the home page or visit Art is loaded on our Facebook page during the week of graduation.   
How do we receive a flight shirt?
Provided you have ordered by Sunday before your airmen’s graduation, your items will me mailed to the address noted on your online order, after graduation week. Flight items can only be shipped out at this time and cannot be picked up during graduation. Past Graduation items take 4-5 weeks for production and shipping. 
Can I order a flight shirt after graduation?
Yes, there is a great digital option that utilizes the original flight shirt's back artwork. These items are produced digitally so there are some variations in color from the original silk-screened items and the front imprint is different than that of the original printing and the sleeves are blank. To order, go to the Flights tab and select Past Graduation. Provide us the year and flight number of the flight item you wish for us to remake. These items are not able to be refunded or exchanged and do require up to 5 weeks to receive.  
What is a BMT blanket?
Each blanket is hand-made and one-of-a-kind. The two center boxes contain the flight shirt and squadron shirt of your airman. The other squares are random flight shirts from various squadrons. The back side is soft black blanket material. Finished size is approximately 5 feet square. These unique items ship separately as they take a few weeks to produce. There are no refunds on this item.  
What is an Airman Memory blanket?
Black Core Fleece Blanket measuring 50 by 60 with your Airman's Squadron and Flight Shirt centered. Customizable with your Airman's name (or Specialist) & graduation date. Delivery 3-4 weeks after graduation.
How long will it take to receive my order?
Normally orders will be received by the customer in 5-10 business days.  Keep in mind flight items and the memory blanket will ship AFTER graduation. Banners also require 3 weeks to complete and ship. 
If you are close to your travel date to San Antonio and have not purchased your airman's run shirt/s (aka squadron shirts)you may want to purchase them at our on base stores or at the airman's run on Wednesday where we often have a booth set up.  (Reminder, do not confuse the Squadron "airman's run" shirt with the custom designed flight shirt which needs to be ordered ONLINE by Sunday before graduation) 
What is the cost to ship items?
Shipping & handling charges are based on the order weight. Orders over $200 receive FREE shipping. If the shipping fee does not come off automatically on your online order please email your order number to [email protected] and your shipping will be credited back to you.
We ship to US addresses including Guam, Puerto Rico and APO addresses only. 
Do you ship internationally? How do I enter an APO address?
We ship to US addresses including Guam, Puerto Rico, US Virgin Islands, American Samoa and Northern Mariana Islands as well as APO/FBO addresses. Here is an example of an APO shipping address and how to enter it into the online shipping field:
Unit 8400, Box 0000  (ADDRESS)
APO, AE, 09498-0048 (CITY is APO) (STATE is AE please put NY) (ZIP 09498-0048)
AE you should choose New York
AA you should choose Florida
AP would be California
We also ask that you including the entire address under the NOTES category in the shipping field.  
How will Lackland Shirt Shop communicate with me?
We will be communicating with you about your online order via email, phone and/or text.  If requested by your airman, Lackland Shirt Shop may also reach out to you via phone, email or text with graduation information for your airman such as products or order deadlines. 
Where are your stores located?
The stores are located at 1530 Femoyer Street at Lackland AFB 78236 and 1451 Stewart at Lackland AFB, TX 78236. You will see our company name above the store. Our warehouse is located off base at 7019 West Plaza San Antonio, TX 78227 and also has a retail sales area inside.
TSHIRT SHOP - Stewart Street (South Troop)    
Monday: 11am - 5pm    
Tuesday: 11am - 5pm  
Wednesday: 11am - 5pm 
Thursday: 11am - 5pm     
Friday: 11am - 5pm  
Saturday:  9am - 5pm        
Sunday:  9am - 5pm
Subject to change on holidays
TSHIRT SHOP - Femoyer Street (North Troop)    
Monday:  11am - 6pm
Tuesday: 2:30pm - 6pm
Wednesday: 2:30pm - 6pm
Thursday:  11am - 6pm
Friday:  11am - 6pm
Saturday: 9am - 6pm
Sunday: 9am - 5pm 
Subject to change on holidays
Warehouse - 7019 West Plaza   
Monday - Thursday: 9am - 3pm 
Friday: 9am - 12:00pm 
Subject to change and closed most holidays